Corona outbreak FAQ
At Best Western Plus Amstelveen we are very aware of the situation created by the corona virus outbreak. This page contains information for current and future guests. Do you have any questions after reading this page? Then do not hesitate to contact us. We are ready to answer all your questions.
What precautions have we taken against the corona virus?
The health of our employees and guests is our top priority. Therefore we have taken various measures. For example, we have adjusted our hygiene regulations and we are extra alert to the health of our employees and guests. This also means that we no longer shake hands at reception or other times. We also encourage guests and our employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol. We have created a special We Care Clean programme to guarantee the highest standards in cleaning.
What does this mean for your stay in Best Western Plus Amstelveen?
Many attractions have been opened again since the 1st of June. For example, the shops in Zaandam are open and you can enjoy cycling and walking in the area. Larger museums and attractions have also been opened and catering establishments such as restaurants and bars as well. Our restaurant is opened for our guests and we serve breakfast and dinner in accordance with all guidelines, such as the 1,5m distancing. Shops and public transport will also remain open as usual. Ask our employees for tips about attractions and events.
Is breakfast and dinner still served?
Our restaurant is opened for our guests and we serve breakfast and dinner in accordance with all guidelines, such as the 1,5m distancing. We have set up our restaurant so that you can sit at a table with 2 people or maximum 4 if you form a single household. This means you can come enjoy a worry-free vacation break or business trip with us.
How can I cancel my stay?
If you have booked a flexible rate, you can cancel your trip up to 1 day before the day of arrival (local time). Please contact the provider with whom you booked. Did you book directly with our hotel? Please contact us directly via firstname.lastname@example.org or telephone number +31 (0)20 303 2132.
For non-refundable rates, you will not get your money back if you cancel. In certain cases you can change your reservation or receive a voucher. Please contact our reservations department by email: email@example.com. We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.
Is contamination known among our employees or guests?
There have been no cases of contamination with any of our employees or guests. We remain highly alert to the health of our employees and guests. We continue to closely follow any developments, measures and regulations regarding the corona virus and we are committed to inform our employees and guests as well as possible.
What measures have been taken by the Dutch government?
The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed: https://www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19.