Corona outbreak FAQ
At Best Western Plus Amstelveen we are very aware of the situation created by the corona virus outbreak. This page contains information for current and future guests. Do you have any questions after reading this page? Then do not hesitate to contact us. We are ready to answer all your questions.
What precautions have we taken against the coronavirus?
The health of our employees and guests is our highest priority. That is why we have taken various measures and have, among other things, adjusted our hygiene regulations. This also means that we no longer shake hands at reception or other times. We also encourage guests and our employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol. We have created a special We Care Clean programme to guarantee the highest standards in cleaning.
To make your stay as comfortable a spossible, we ask you to fully comply with our rules during your stay with us. At all times in public spaces including the elevator, face masks must be worn.
Are you not able to work from home? Then make use of our rooms or suites for a day. Facilities include; desk, free WiFi, coffee & tea making facilities and the possibility of room service.
Book direct via our website or just walk in.What does this mean for your stay in Best Western Plus Amstelveen?
During Corona there are still plenty of activities to do in the area. For example, you can enjoy cycling and walking in the area or you can soak up culture in the city. Ask our staff for tips about excursions in our region. Although the catering establishments such as restaurants and bars are closed, you can visit our hotel for a snack and / or a drink during your stay. We naturally adhere to the guidelines and the imposed closing times.
Is breakfast and dinner still served?
Due to our restaurant being closed we are unable to serve breakfast in the dining room however we are now offering breakfast to-go or to take back to you room. Our restaurant is now offering its very own takeaway service. Make your order with our reception and collect from the restaurant. Cutlery is provided. We have a mini-market at reception offering snacks, soft drinks and alcohol. Please note; due to the recent rules we are only able to sell alcohol until 20:00 and in accordance with all guidelines, such as the 1,5m distancing and facemasks.
How can I cancel my stay?
If you have booked a flexible rate, you can cancel your trip up to 1 day before the day of arrival (local time). Please contact the provider with whom you booked. Did you book directly with our hotel? Please contact us directly via firstname.lastname@example.org or telephone number +31 (0)20 303 2132.
For non-refundable rates, you will not get your money back if you cancel. In certain cases you can change your reservation or receive a voucher. Please contact our reservations department by email: email@example.com. We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.
Is contamination known among our employees or guests?
There have been no cases of contamination with any of our employees or guests. We remain highly alert to the health of our employees and guests. We continue to closely follow any developments, measures and regulations regarding the corona virus and we are committed to inform our employees and guests as well as possible.
What measures have been taken by the Dutch government?
The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed: https://www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19.