Frequently Asked Questions
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Reservations
Changing or canceling your reservation depends on the reservation you have made. If you have booked via our own website and with a flexible rate, you can cancel your stay free of charge up to 16:00 before the arrival date. However, this does not apply to non-refundable rates and bookings not made directly with the hotel. For the latter bookings, please contact the company where you made your reservation.
In many cases this can be done directly online, for example via booking.com. If the reservation was made through the hotel's website, please contact the hotel reception.
Up to two children free (ages 3 and under) for every two paying adults in existing bedding. Meal charges may apply.
We offer cycling, dinner arrangements and more. View our offers page for a complete overview of the possibilities.
Reservations
At Best Western Plus Amstelveen, we accept several payment methods, including credit cards, debit cards (bank cards) and cash. Accepted credit cards include Visa, Mastercard and American Express.
If you have booked a non-refundable rate, payment is required immediately upon booking and must be made by credit card. In exceptional cases, bank transfers may also be accepted.
Cash payments are accepted in exact amounts only. For safety reasons, between 11:00 PM and 7:00 AM, we exclusively accept debit and credit card payments.
Credit card guarantee and deposit: Upon arrival, we require a credit card as a guarantee if one has not already been provided during booking. No security deposit is required.
Payment for flexible bookings: Payment conditions for flexible rates are specified during the booking process and in your reservation confirmation.
If a payment or pre-authorization is made by a third party during the reservation process and/or the name of the credit card holder is different from the name of the booker and/or guests, the hotel will probably ask for a scanned copy of the card holder's ID and a signed letter of authorization from the card holder giving his/her agreement to the use of the credit card for the reservation.
If a third party wishes to pay for the reservation on arrival, this is not a problem.
Tourist tax is a municipal tax for paid accommodation in Amstelveen. The municipality of Amstelveen charges €4.75 per person, per night. This tax contributes to the maintenance and improvement of local facilities.
Tourist tax is added to the room rate during the online booking process and is included in the final total price shown before you confirm and pay for your reservation.
Arrival
Check-in is possible from 14:00.
Certainly! We are happy to store your luggage free of charge, so you can enjoy the surroundings without carrying your bags. You can leave your luggage with us before check-in if your room is not yet ready, or after check-out if you would like to explore the area before departing.
Simply speak to our reception team, who will be happy to assist you.
Several public parking spaces are available in the vicinity of the hotel. You can park for free in our car park outside the hotel. Alternatively, you can use our own parking garage for €10 per day. When you book a Superior Double Room, Junior Suite or Suite (direct), you can park for free in our garage. Please contact us in advance if you wish to reserve a parking space.
Electric vehicle charging is available at Best Western Plus Amstelveen. The hotel provides standard AC charging facilities, suitable for charging your electric vehicle during your stay. These are regular charging points, not rapid DC chargers.
Please contact the hotel for information about charging availability, compatibility and any applicable fees.
Check-in at Best Western Plus Amstelveen starts at 14:00. Our reception is open 24 hours a day, so late arrivals are also welcome.
Early check-in is possible upon request, subject to room availability. There is no fixed early check-in time, as each request is assessed individually. Additional charges may apply.
To request early check-in, please contact the hotel directly before your arrival. Our reception team will inform you about availability and any applicable charges.
If you arrive before your room is ready, you are welcome to leave your luggage at the hotel.
Best Western Plus Amstelveen is accessible from Schiphol Airport by public transport or taxi. By public transport, you can take bus 300 towards Amstelveen and transfer to a connecting bus or tram towards the hotel. The journey takes approximately 40 minutes, depending on the connection. For current routes, departure times and ticket prices, please visit 9292.nl.
The hotel does not offer an airport shuttle service. However, our reception team can assist you with arranging a taxi pickup from Schiphol Airport. Please contact the hotel in advance if you would like assistance. Taxi fares vary depending on the provider and journey.
During your stay
Unfortunately, pets are not allowed in our hotel. If you have a guide dog for the blind, please contact us in advance.
Our disabled room is equipped with extra facilities such as a spacious adapted bathroom and an alarm system to offer you a carefree stay in our hotel.
Best Western Plus Amstelveen is a 100% non-smoking hotel. It is strictly forbidden to smoke anywhere in the hotel facilities or outside your hotel room window. A fine of EUR 250 will be charged if we suspect or find our guests tampering with fire and safety equipment or if they smoke anywhere in the hotel. The use of recreational drugs is also not allowed.
There is a permitted smoking area outside the hotel.
Breakfast at Best Western Plus Amstelveen is not automatically included in every room rate. Depending on your selected rate or package, breakfast may already be included or can be booked separately.
Our continental breakfast is served daily from 07:00 to 11:00 and includes freshly baked breads, pastries, eggs, cheeses, fresh fruit and other breakfast favourites.
Breakfast costs €18.50 per person when reserved before arrival, or €20 per person when booked directly at the hotel.
For vegetarian, vegan or gluten-free breakfast options, please contact our team before arrival so we can advise you on the available choices.
Our restaurant is currently not open for regular lunch or dinner service. However, group lunches and dinners may be arranged in advance for groups and business events. Please contact the hotel for further information.
Yes, there is always someone available to help you.
Best Western Plus Amstelveen offers you the opportunity to use our fitness room. The fitness room is equipped with several cardio machines to keep you fit. The use of the fitness room is completely free of charge.`Use of fitness for non-hotel guests costs 10 euros.
We offer bicycle rental for only €18 per person per day. Please contact us at the reception for more information.
Departure
Check-out is until 12:00 noon.
Yes, of course! At Best Western Plus Amstelveen, you are welcome to leave your luggage at the hotel free of charge after checking out. This way, you can explore the surroundings or enjoy the rest of your day without carrying your bags.
Simply speak to our reception team before you leave your room, and we will be happy to store your luggage until you are ready to collect it.
Late check-out is possible upon request, subject to room availability. There is no fixed late check-out time, as each request is assessed individually. Additional charges may apply depending on the requested departure time.
To request a late check-out, please contact the hotel directly before your arrival or speak to our reception team during your stay. Our team will inform you about availability and any applicable charges.
If you would like to explore the area after checking out, you are welcome to leave your luggage at the hotel free of charge.
An earlier departure is not a problem. The cancellation conditions then apply.
Rates
With a flexible rate, you may cancel the booking until 4:00 PM on the day of arrival.
With a non-refundable rate, 100% of the accommodation costs will be charged on the day of booking. Should there be a cancellation or no-show, there will be no refund. The amount will be debited in advance for the total stay. Changing dates is also not possible.
